Refund and Cancellation Policy

Premier Waste Services (UK) Ltd
Pride House, Sheffield Road, Hyde, SK14 2JP
Tel: 0800 028 3368
Email: [email protected]

1. Introduction

This Refund and Cancellation Policy outlines the rights of customers and the terms under which cancellations, amendments, and refunds may be granted for skip hire and waste removal services provided by Premier Waste Services (UK) Ltd.

By booking or purchasing services from us, you agree to this policy in full.

2. Service Cancellation by the Customer

2.1 Standard Skip Hire Services (4, 6, 8, 10, 12, 14, and 16 Yard Skips)

Customers may cancel a scheduled skip delivery by providing at least 48 hours’ notice prior to the agreed delivery date.

Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee of up to 50% of the service fee to cover administrative and operational costs.

Cancellations made on the day of delivery or after the skip has been dispatched will incur the full hire charge.

2.2 Skip Collection Services

If you request early collection of a skip, standard collection charges apply. No refund will be issued for unused hire period.

If you wish to extend your skip hire period, please contact us at least 24 hours before the scheduled collection date. Extensions are subject to availability and additional charges may apply.

2.3 Commercial and Bespoke Waste Services

A minimum of 72 hours’ notice is required for cancellation of commercial, one-off or custom waste management services.

Where bespoke equipment, containers, permits, or labour have been arranged, you may be liable for any non-refundable third-party or preparation costs incurred by us prior to cancellation.

3. Cancellation by Premier Waste Services (UK) Ltd

3.1 Reasons for Cancellation

We reserve the right to cancel or postpone a service at any time due to:

• Unsafe or inaccessible delivery/collection location
• Insufficient access for skip delivery vehicles
• Force majeure events (such as severe weather, strikes, vehicle breakdowns, road closures, etc.)
• Customer breach of contract (including non-payment or provision of prohibited waste)
• Absence of required skip permits where applicable

3.2 Resolution Options

In such cases, you will be offered:

• A rescheduled service date; or
• A full refund of any payments made for the cancelled service (unless cancellation is due to customer breach).

4. Refunds

4.1 Eligibility

Refunds may be issued in the following circumstances:

• Services cancelled in accordance with the notice periods outlined above.
• Service failures due to fault or error on the part of Premier Waste Services (UK) Ltd where no service was delivered.
• Duplicate payments or billing errors.
• Skip not delivered on the agreed date (where customer requests full refund rather than rescheduling).

4.2 Non-Refundable Costs

Refunds will not be issued for:

• Services delivered in full or partially performed (skip delivered to site).
• Customer error, including provision of prohibited or unsuitable waste materials.
• Failure to provide adequate access to delivery/collection points.
• Overfilled skips requiring additional collection fees.
• Skip permit costs where permits have been obtained on your behalf.
• Late cancellations as outlined in Section 2.
• Additional charges incurred due to contaminated waste or waste requiring special handling.

4.3 Method of Refund

All approved refunds will be processed via the original method of payment unless otherwise agreed in writing.

Refunds will normally be issued within 14 working days of approval.

5. Changes to Bookings

Requests to reschedule skip delivery or collection must be made with at least 48 hours’ notice for standard services and 72 hours’ notice for commercial or bespoke services.

Changes are subject to availability and operational capacity in your area.

Late changes (less than 48 hours’ notice) may incur additional administrative charges of up to £25.

Changes to skip size or waste type may result in price adjustments.

6. Prohibited Waste and Additional Charges

If prohibited waste materials are found in your skip (including but not limited to: asbestos, electrical items, tyres, fluorescent tubes, fridges/freezers, batteries, liquids, paints, or hazardous materials), we reserve the right to:

• Refuse collection until prohibited items are removed (no refund issued for delays).
• Charge additional fees for specialist disposal of such materials.
• Invoice for any fines or penalties incurred as a result of prohibited waste.

No refunds will be issued where service delays or additional costs result from customer provision of prohibited waste.

7. Disputes and Queries

If you are dissatisfied with any aspect of our services or believe a refund or cancellation has been incorrectly handled, please contact us promptly at:

Premier Waste Services (UK) Ltd
Pride House, Sheffield Road, Hyde, SK14 2JP
Phone: 0800 028 3368
Email: [email protected]

We aim to resolve all queries within 5 working days.

8. Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

9. Policy Updates

We reserve the right to update or amend this Refund and Cancellation Policy at any time. The latest version will be available upon request or published on our official website at https://skiphire.uk.com.

This Refund and Cancellation Policy was last updated on 10 February 2026.